Shipping Policy
All orders placed on this website are processed and dispatched through our standard fulfillment procedure. Once your order is confirmed, our warehouse team begins preparing your items for shipment. We use reliable third-party carriers to deliver your clothing to the address provided at checkout. Shipping times vary depending on your location and the availability of the carrier network. While we do not guarantee specific delivery windows, we work diligently to ensure your order is handed to the carrier as soon as possible. You will receive a confirmation notification once your order leaves our facility, along with a tracking reference for your convenience. Any shipping fees required for your order are clearly displayed during the checkout process before you complete your purchase. Please ensure that your delivery address is accurate and complete, as incorrect or incomplete addresses may result in delays or additional charges that are the responsibility of the customer.
Returns Policy
We offer a strict 14 days no-reason refund policy. This means that from the date you receive your order, you have exactly 14 calendar days to decide whether the items are suitable for you. If you are not fully satisfied, you may return any purchased clothing item without providing a justification. The 14-day period begins on the day the package is delivered to your chosen address. To be eligible for a refund, the items must be returned in their original condition, unused, unwashed, and with all tags and original packaging intact. The buyer completely bears the return shipping costs. This includes the cost of posting the items back to our returns center, any packaging materials you use, and any insurance or tracking services you choose to add. We do not provide prepaid return labels, and any shipping charges incurred during the return process will not be refunded. Please note that the original outbound shipping fee paid at the time of purchase is also non-refundable.
Refund Processing
Once your returned items arrive at our returns center and pass our inspection, we will initiate your refund. The refund arrival time is at least 14 days. This period begins after we have confirmed that the returned items meet all conditions described in this policy. The 14-day window covers the time required for our team to process the return, communicate with your payment provider, and for the refund to reach your account. For payments made through PayPal, the refund takes at least 14 days as well. However, local laws in some regions require up to 30 days for PayPal refunds. In those jurisdictions, the refund will be completed within the maximum period mandated by the applicable legal framework. All refunds are issued to the original payment method used during the purchase. We will send you a confirmation email once the refund has been processed, but the actual appearance of the funds in your account depends on your financial institution and its processing times.
Return Process
To initiate a return, please follow the steps below in the exact sequence provided. First, contact our customer service team via the email address [email protected] within the 14-day return window. In your message, include your order number, the name of the item you wish to return, and your reason for returning the item. Our team will confirm your eligibility and provide you with the necessary instructions. Second, securely package the clothing item in its original packaging or a comparable equivalent that prevents damage during transit. Affix the provided label or clearly write the return address and your order identification on the outside of the package. Third, ship the package to the following recipient: Ka Ki Limited. The contact phone is +852 5333 3367. The specific return address is 9/F, Block B, New Trade Plaza, 6 On Ping Street, Shatin. Please use a shipping method that offers tracking and proof of delivery, as we cannot be held responsible for lost or stolen return shipments. Fourth, once the package is in transit, send us the tracking number and the name of the carrier by replying to our confirmation email. This completes your return process. Our team will notify you by email when the returned package arrives at our facility.
Damaged or Defective Items
If you receive an item that is damaged, defective, or otherwise does not match the description provided on our website, you must submit a claim immediately. All claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the day the package is delivered to your address. To file a claim, email [email protected] with the subject line “Damage Claim” or “Defective Claim.” Include your order number, a clear description of the issue, and photographic evidence showing the damaged area or defect. Photographs must clearly display the condition of the item and its packaging. Claims submitted after the 7-day period will not be accepted under any circumstances. If your claim is approved, we will provide a full refund or a replacement, at our discretion. The refund for approved damage claims follows the same refund timeline described above, with the arrival time being at least 14 days. The buyer is not responsible for return shipping costs when a damage or defect claim is approved, as we will supply instructions for a prepaid return or an alternative resolution.
Non-Returnable Conditions
To maintain the integrity of our products and ensure the health and safety of all customers, returned clothing items must comply with strict condition requirements. Any item that shows signs of wear, washing, alteration, or damage caused by the customer will not be accepted. Items must be unused and in original packaging, with all tags attached exactly as they were received. If a returned item fails these standards, the refund may be denied, and the item may be sent back to you at your own expense. Additionally, any return request that is initiated after the 14-day no-reason refund period has expired will be rejected. We strongly encourage you to inspect your purchase immediately upon delivery and to contact our customer service team promptly if you have any questions regarding your order or the return process. All return provisions in this document are governed by applicable consumer protection regulations, and nothing in this policy limits any statutory rights you may hold under local law.
